Sofia.

Customer Support · Experiencia del Cliente · • Manejo de Microsoft office · actualizado hace 4 meses · Todo el talento

Sobre Sofia

Customer-focused professional with 12+ years of experience in hospitality, including 8+ years in premium and high-demand environments. Strong background in client relationship management, retention, upselling, issue resolution and operational coordination. Experienced in managing VIP and recurring clients, anticipating needs, improving customer satisfaction and supporting revenue growth through consultative service. Currently transitioning into Customer Success, with a strong interest in onboarding, customer lifecycle management, CRM tools and data-driven retention strategies.

Habilidades

Customer SupportExperiencia del Cliente• Manejo de Microsoft officeSaaSVenta ConsultivaOperacionessoluciones a problemas

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