3 Years and 6 months of Interpreter Services experience; Medical VRI, Medical, and Customer Service.
Answered calls from home.
Interpreted for clients (medical providers) and LEP’s during short and long calls.
Been medically certified and video trained.
Extended medical vocabulary.
Excelent costumer service.
Refreshing calls when needed while waiting.
Dialing out for providers when requested.
Answered test calls and many demonstrative calls too.
Started as a Costumer Service Interpreter over the phone got promoted to Medical Interpreter over the phone and then reached Medical Video Ready Interpreter category.
Interpreted calls for canadian banks.
Interpreted mostly for US medical clients but also UK.
ER calls, Drs. office’s consult calls, MedTech calls (Xrays, ultrasounds, EKG, etc) Hospitals, Clinics, Therapy, Physical Therapy, Mental Health Therapy, Intakes, HERC Calls, Obgyn, Cardiology, Urology, Neurology, Nephrology, Infectious Deseases, Pulmonology, Ortho, Peds, Occupational Therapy, Speech Therapy, Audiology, ENT, Tests, Swallow Studies, Oncologu, GI, Pharmaceutical Reps, Pharmacy Calls, Medical Equipment Explanations, Ophtalmology, Procedures, OR Calls, Anesthesia Department, Dentist Calls, Dentist Procedures, Endocrinologist, Rheumatologist, Scheduling Appointments, Surgery Department etc.
Put together my own Home Office Medical VRI studio setting with all the devices needed, lights, headset, backround, etc.
Very good at taking notes.
Informed about privacy requirements and know how to follow protocol.
Did introduction and outro for every call.
Wore uniform everyday.
Presented myself formally and politely everytime.
Advanced english level, native spanish, basic portuguese.

María José Ruales Estrella
+593 98 756 0586‬