Luis G.

Aplicaciones Web · customer service · AWS · actualizado hace 3 años · Todo el talento

Sobre Luis G.

As a Help Desk L1 L2 analyst, I have over 12 years of experience in providing technical support to users and managing issues in enterprise environments. I have developed advanced technical skills in operating systems, networks, enterprise hardware, and software, and have a solid understanding of ITIL processes and operations. In my role as a Help Desk L1 L2 agent, I am responsible for resolving complex technical issues and managing high-level incidents. I work collaboratively with other IT teams to ensure that issues are effectively and sustainably resolved. I am also responsible for coordinating and managing IT projects.

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