Industrial Engineer, senior manager with more than 8 years in the BPO industry, specialized in the areas of Workforce and Reporting. Good level of communication with internal and external clients. With the necessary technical knowledge for the development of processes, meeting goals, impact prevention, planning management, execution of continuous improvement strategies, administration and labor organization, trend analysis and projections. Ability to multitask between different projects and clients. I have gained additional experience with people management, leadership and project management.