I am a Customer Experience and Operations leader with more than 15 years of experience improving service delivery, optimizing global processes, and strengthening end‑to‑end operational performance across multinational environments. Throughout my career, I have worked closely with employees, cross‑functional teams, and external partners to ensure seamless service experiences, resolve complex issues, and build processes that are efficient, compliant, and user‑friendly.

My background in Travel & Expense operations has given me deep expertise in managing high‑volume service environments, supporting employees across the Americas, Europe, and Asia, and leading teams responsible for customer support, auditing, reimbursements, and corporate card administration. I have served as an escalation point for sensitive, high‑impact cases, consistently focusing on empathy, clarity, and problem‑solving to deliver positive outcomes and maintain trust.

In my current role as Manager, Travel & Expense Excellence, I lead global initiatives that directly impact employee experience—designing processes that reduce friction, implementing automation that eliminates manual work, and establishing governance models that ensure consistency and transparency. I partner with Finance, HR, Procurement, IT, Compliance, and major banking providers to improve service quality, streamline interactions, and enhance the overall customer journey.

I am passionate about creating operational environments where employees feel supported, informed, and confident using the tools and processes available to them. Whether through digital transformation, process redesign, or cross‑functional collaboration, my focus is always on delivering a service experience that is efficient, human‑centered, and continuously improving.