Systems Engineer | Application Support | Incident Management | SQL | Bilingual (Spanish-English)

Systems Engineer with 7+ years of experience in Application Support, Incident Management, and Production Support for enterprise environments. Skilled in troubleshooting business-critical applications, performing SQL-based investigations, root cause analysis, and coordinating resolutions with cross-functional teams.

Strong background in incident lifecycle management, SLA compliance, and stakeholder communication, with hands-on experience using ITSM tools such as ServiceNow, Jira, and Cherwell. Experienced in API validation (Postman), log analysis, and functional testing to ensure operational continuity and service quality.

Advanced English proficiency (C2 certified), with extensive experience supporting international users in fast-paced environments. Currently reinforcing knowledge in Azure DevOps and advanced Excel to strengthen operational reporting and incident tracking.

Looking for remote opportunities where I can contribute my expertise in incident management, application support, and SQL troubleshooting, while collaborating with global teams to deliver operational excellence.